Effective from 10 October 2026.
VivahLok (vivahlok.com and its apps) is owned and operated by Wild Cats Media, SCO-47, Second Floor, World Street, Sector-79, Faridabad, Haryana 121014, India. In these pages, “VivahLok”, “we”, “us” and “our” mean Wild Cats Media.
This policy explains when you can cancel a VivahLok plan and get your money back. It forms part of our Terms of Use.
1. How plans work
- The free plan costs nothing and never expires.
- Paid plans are a one-time, prepaid purchase for a fixed number of days. They do not renew automatically and we never charge you again without you buying again. When a plan ends, you return to the free plan.
2. When you get a full refund
- Change of mind within 7 days. If you ask within 7 days of buying a paid plan, and you have not viewed any member’s contact details since buying it, we will refund the full amount.
- Charged twice, or charged but the plan was not activated. If a payment was deducted more than once, or your plan was not activated within 24 hours of a successful payment, we will refund the extra or failed payment in full (or activate your plan, if you prefer).
- If we stop offering VivahLok. If we permanently discontinue the service, we will refund the unused part of any active paid plan, in proportion to the days remaining.
3. When no refund is due
- After 7 days from purchase, or once you have viewed any member’s contact details on the plan.
- For the unused days of a plan you no longer want (we do not give partial or pro-rata refunds, except as described above).
- If your account is suspended or closed because you broke our Terms of Use.
- Because you did not find a match: we cannot guarantee one.
4. Wallet top-ups
Money added to your VivahLok wallet can be used only to buy plans. Unused wallet money can be refunded if you ask within 7 days of adding it. After that, or once it has been used to buy a plan, it is not refundable or withdrawable; a plan bought with wallet money follows the rules above, refunded back to your wallet.
5. How to ask for a refund
Write to support@vivahlok.com from your registered email address, or use our contact form, with your registered email or phone number and the payment reference (shown on your invoice in your dashboard). We reply within 2 working days.
Approved refunds are made to the original payment method within 7 working days of approval. Your bank or card issuer may take a further 5 to 7 working days to show it.
6. Cancelling
Because plans do not renew, there is nothing to cancel to stop future charges. To stop using VivahLok altogether you can delete your account from your dashboard; deleting your account does not by itself make a refund due, but you can still ask for one under section 2.
Contact
Wild Cats Media, SCO-47, Second Floor, World Street, Sector-79, Faridabad, Haryana 121014, India. Email: support@vivahlok.com.
